If you're setting up multifactor authentication, try using an Incognito browser session on your laptop, then trying to scan the QR code or try using phone sign in flow instead of scan QR flow. If you can't add your work or school account to Azure AD either through scan QR flow or the sign-in flow, try adding your Microsoft account. Jun 21, 2022 · According to your description, we understand that you cannot get code in your authentication app in mobile device for login to Office, if so that, at once we suggest you that kindly try to download and install again Authenticator app in mobile device and try to identify the result. Sep 7, 2022 · If you still aren't seeing an Outlook or Microsoft Word specific code after logging into the App on your phone, please make sure you added your university account to the to the Microsoft Authenticator app. Additional Links: Set up the Microsoft Authenticator app as your verification method Sign in to your accounts using the Microsoft. Jan 9, 2019 · I did setup microsoft authenticator app for office 365 account. but it is not taking the 6digit code, I am trying to enter. It is showing below screens. Please help ASAP as I am unable to access my company emails and it is impacting my work.--Personal Information Removed by Moderator--. Mar 3, 2020 · Authenticator Code not working on new computer. Trying to used authentication code through mobile but computer keeps saying code is incorrect. Have tried multiple times making sure not to enter the 8-digit code incorrectly. Logged in through email and it sent the first stage to authentication app. This is the first time booting up this computer. Oct 6, 2018 · Microsoft Authenticator app has stopped displaying the approve/deny message Check if your devices get notifications when the app is open or closed Check if the verification codes in the app are working when notification doesn't Check if notification through a mobile app is enabled or disabled. Oct 22, 2022 · Authenticator details do not copy over, even though it may appear so. This is an intentional security design. If you have the old cellphone, connect it to Wi-Fi to use that authentication. Then go to your account security settings, add the new cellphone, remove the old cellphone. The old must be removed. Or get your admin to take care of this. Microsoft Authenticator app is not showing code to enable me to sign in on the browser. I have been trying to log in to my work account in Microsoft online but it is asking for a code from my app, however, the app is not generating a code. I also tried adding the work account on the app but I cannot, simply because I need to log in to the. Sep 30, 2022 · You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. See full list on support.microsoft.com. This is a multi-step solution: Set up your device to work with your account by following the steps in the Set up my account for two-step verification Update your account and device information in the Additional security verification page. Perform the update by deleting. Set up verification codes in Authenticator app; Add non-Microsoft accounts to Authenticator; Add Microsoft accounts to Authenticator; Add work or school accounts to Authenticator; Authenticator for Android in China; Back up and recover account credentials; Common questions about Authenticator; Troubleshoot problems with Authenticator. May 7, 2022 · Not getting any verification code on Microsoft Authenticator Android App. Christina Szeman 1 May 7, 2022, 8:08 PM Hello, I had some problems with my Authenticator app to the point where I had to delete all those accounts that were attached to it. I had to uninstall and reinstall it. Seems that you are having issues with the Authenticator app as you are not getting the two-step verification code. In such case we would suggest you to uninstall and reinstall the app once and check. You may also refer this article for more information: How to use the Microsoft Authenticator app. Open Authenticator > Settings > Device Registration. Make sure the account is registered for passwordless and is joined to you work or school. Sign-in with this account on the device registration page, then try enabling passwordless for the account. Check that your phone is not running any malware like a rootkit for example.